J Sharpe Solutions

Strategic Leadership Across
Experience, Operations, and Revenue

Delivering on the Promise

visitor experience in museum gallery environment

About

How We Work

Aligning experience, operations, and revenue to deliver measurable outcomes

We work with cultural institutions and public-facing organizations to align experience, operations, and earned revenue strategies. As a visitor experience consultant, our approach is grounded in a deep understanding of the visitor journey, we help organizations make clearer decisions, strengthen internal alignment, and deliver experiences that drive impact and financial performance.

Principal and Founder

Jessica Sharpe is a nationally respected cultural strategist and operations leader with more than three decades of experience shaping visitor-centered destinations, complex public spaces, and major cultural institutions. Known for her ability to align mission, revenue, and exceptional guest experience, she has led multimillion-dollar earned revenue programs, guided cross-functional teams, and supported organizations through transformational moments, from capital expansions to major public launches.

Her career includes senior leadership roles at the Philadelphia Museum of Art, where she oversaw more than $15M in earned revenue and built integrated visitor engagement systems. As a consultant, she has partnered with cultural and real estate development projects to design and implement visitor experience strategies from the ground up.

Through J Sharpe Solutions, Jessica brings strategic clarity, operational depth, and a collaborative, people-first approach to organizations navigating growth, change, and opportunity.

About Us

J Sharpe Solutions is a strategic advisory practice focused on cultural institutions, public spaces, and mission-driven organizations. We help align experience, operations, and earned revenue to deliver meaningful visitor engagement and sustainable performance.

Our work spans the full lifecycle, from early visioning and strategic planning through implementation, activation, and ongoing optimization. We bring both strategic leadership and operational depth, ensuring that ideas translate into execution.

We partner with organizations navigating complexity, whether aligning stakeholders, building revenue strategies, or designing integrated visitor experiences.

Through fractional CXO/COO leadership, we support executive teams in making clear, confident decisions at critical moments.

Our approach is practical, actionable, and built to last. We focus on strengthening foundations, elevating the visitor experience, and unlocking the full potential of people, places, and programs.

Services

We provide strategic leadership at the intersection of experience, operations, and earned revenue. Our work supports cultural institutions and public-facing organizations in aligning vision, execution, and performance. From early planning through implementation, we operate as a partner to leadership teams, ensuring that strategy translates into action and measurable outcomes.

Our work is integrated across these core areas:

Experience Strategy & Alignment

Define and align the visitor experience across all touchpoints to support mission, audience engagement, and revenue outcomes.

Grounded in a deep understanding of the visitor journey, this work ensures that experience, operations, and strategy are fully integrated, enabling organizations to deliver meaningful engagement.

Earned Revenue Strategy

Develop integrated revenue strategies that strengthen financial performance while deepening visitor engagement and long-term loyalty. This work identifies opportunities across programs, offerings, and operations to build sustainable, diversified income streams aligned with mission and audience needs.

Strategic & Operational Planning

Translate vision into actionable plans that align teams, clarify priorities, and drive organizational performance. By connecting strategy to execution, this work supports clear decision-making, strengthens internal alignment, and ensures that plans are both ambitious and achievable.

Fractional Leadership (CXO/COO)

Provide embedded executive leadership to guide decision-making, align teams, and ensure execution across experience, operations, and revenue. This flexible model supports organizations during periods of growth, transition, or complexity, bringing strategic clarity and operational stability when it matters most.

Capital Project & Experience Integration

Ensure experience, operations, and revenue strategies are embedded in capital projects from the earliest stages. This work supports planning, design, and implementation processes that protect the visitor experience, enable operational success, and maximize long-term impact.