Services

With a deep understanding of diverse industries and a wealth of expertise, I work closely with clients to manage operational change and build stability. Developing customized solutions tailored to their unique challenges and objectives. We take a holistic approach to the overall experience, from planning to leadership to strategy. Addressing every touchpoint along the journey to create memorable organizational compatencies.

Customer Journey Mapping

Visualize the customer journey by creating a detailed map that illustrates each step, touchpoint, and emotion the customer experiences along the way. This map helps you identify pain points, opportunities for improvement, and areas where you can enhance the customer experience.

Fractional Leadership (CXO/COO)

As a Fractional CXO or COO, I provide strategic clarity, operational structure, and day-to-day leadership where it’s needed most.

Whether strengthening customer and visitor experience (CXO) or building the operational systems that drive performance (COO), I offer flexible, high-impact executive support tailored to each client’s needs. This model is ideal for organizations in transition, growing quickly, or seeking experienced leadership to stabilize operations, align stakeholders, and accelerate results.

Strategic Planning

I help organizations clarify their vision, define priorities, and build actionable strategies that move mission, people, and operations forward. My strategic planning support blends deep cultural-sector expertise with practical, operational know-how — ensuring plans are not just visionary, but implementable.

I guide teams in setting clear goals, aligning internal and external partners, and developing roadmaps that support sustainable growth. Whether your organization is undergoing transformation, expanding programs, or seeking to strengthen visitor and customer experience, I provide structured, experienced guidance that turns big ideas into focused, achievable plans.

Earned Revenue Strategy

I develop earned revenue strategies that strengthen financial stability while deepening long-term customer and visitor loyalty. Grounded in a holistic understanding of cultural destinations, public spaces, and community-serving organizations, my approach integrates a comprehensive future-focused revenue model.

I identify opportunities to diversify income streams, enhance customer experience, and build programs that grow sustainably over time. The result of which is a clear, actionable roadmap.

Customer Engagement Workshops

Dynamic and interactive workshops designed to focus on an organization's customer engagement strategies. We focus on best practices that help grow a customer-centric mindset within the organization. Improving the teams understanding of your customer's needs to create meaningful connections driving retention and increased earnings.

User Experience Strategy

Based on the insights gained from customer research and analysis, we work with organizations to develop comprehensive strategies to improve the customer experience. These strategies may include recommendations for personalized marketing campaigns, tailored product offerings, streamlined processes, and effective customer service training programs.

Experience